ICM Policy Statement
Our goal is to make your shopping experience as good as
possible. The internet is a tool, not a substitute for good business practices.
We at ICM believe every sale should be as personal as possible, so each
transaction is handled by a person, not a computer. We hope your experience at
ICM is enjoyable and encourage your feedback on our policies and procedures.
Thank you for your business.
Contact Information
If you do not print the
Direction to our office
you shall have difficulty finding it.
| Sales and Customer Service |
011-312 3393 If busy please retry in 5 minutes. and only if
telkom line out of order 082-7076900 |
| FAX |
011- 312 3393 If busy please retry in 5 minutes. |
| Email
|
icm@lantic.net
|
| Address
|
Capital Hill Midrand RSA |
Business Hours: Our offices are open Monday - Friday from 9
a.m. - 4:00 p.m.
Direction on Google map
Ordering
Orders to be placed via Tel 011-312 3393 If busy please retry in 5 minutes. .
All fax orders should include the appropriate payment and shipping information.
Orders form
Shipping
All orders placed are shipped within two days. Orders are
shipped road Courier ( Time freight) service or insured mail parcels ( small
items only).
Payment Information
No cheque deposit is accepted in any
circumstances. No credit cards is accepted.
It take 24 hours before transferred money arrives into our bank account if the
transferring bank be other than ABSA.
Returns
Returns will not be accepted without a RA number, which will
be provided after reasonable cause.. Merchandise must be in original factory
package and be in new, resaleable condition. Special ordered items cannot be
returned without factory approval, and the factory restocking policy will apply.
Authorized returns must be shipped prepaid. Returns will not be accepted for
improper handling, misuse of the item, or for merchandise not purchased from
ICM. Return of non-defective merchandise will be assessed a 20% restocking fee.
Special Orders
All special order merchandise must be paid in full prior to order being
processed.
Claims for Shortage
All claims for shortages or damaged merchandise must be made within 10 working
days of receipt of merchandise.
Limited Liability
Acceptance of any order is conditioned on customer's acceptance of the following
terms for limitation of liability. ICM shall not be liable whether in contract,
in tort, under any warranty, in negligence or otherwise, for consequential,
special or incidental damages. Under no circumstances shall our liability exceed
the amount of the purchase price. The customer's limited right to replacement is
the customer's sole and exclusive remedy.
Warranty Limitations
The manufacturer's warranties apply to all materials sold by
ICM. No other warranty, expressed or implied is offered. Warranty returns must
be handled as outlined above.
Warranty for ice cream machines one year from date of
purchase.
General Conditions
Prices are subject to change without notice and cannot be
guaranteed. Orders will be billed at prices in effect at the time order is
received. The shipment of orders is subject to approval by our credit
department. Possession of our price book is not to be construed as an offer to
sell.
| Warranty Limitations
The manufacturer's warranties apply to all materials sold by ICM.
No other warranty, expressed or implied is offered. Warranty returns must be
handled as outlined above.
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email:
icm@lantic.net
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